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FAQs

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What is ESP?

ESP is your personal Emergency Service Profile which is a digital file that resides on your mobile telephone.

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Why do I need ESP?

Whether you are young or not so young, in perfect health or have medical conditions, ESP can be a vital tool in ensuring you receive the appropriate medical treatment in the event of an emergency. Accurate information that is quickly attainable can prevent dangerous and costly treatment errors in emergency situations.

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Can I send my ESP to another phone number other than my own?

Your ESP is only of be nefit to you so your ESP on someone else's phone provides them no benefit. It could actually harm them if they were in an emergency and your ESP was accessed on their phone, especially if you look similar. Have them create their own membership, it may save their life!

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If I have multiple phones can I send it to those as well?

Make the changes to your ESP phone number and service provider in the membership field once your subscription has been approved and send it to as many phones as you like. BUT, remember it is YOUR ESP that is being installed on that phone.

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Is my ESP password protected?

NO. Your ESP resides on your phone as an application either as part of your desk top menu or inside your games and applications folder, and on most phones will be identified with the MyRapidMD icon. It can be accessed by anyone who selects the MyRapidMD icon at which time your ESP will be displayed.

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Why can I not password protect my ESP?

Your ESP needs to be EASILY and READILY accessible at the scene of a medical emergency especially if you are incapacitated. If you can't tell the emergency services personnel or ER doctors your password then they can't get your vital ESP information.

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Does that mean anyone can access and see my ESP details if they select the MyRapidMD icon on my phone?

YES. We realize there may be some sensitive information that you may not want to appear on your ESP display. We have identified 5 fields in the ESP member form that can be checked as "Private" and these fields will NOT be displayed as part of your ESP. They are:

Date of Birth
Rx/Meds (Medications)
Past medical history/Current Conditions
Surgeries within the last 90 days
Identifying marks

Any one or all of these fields that are checked as Private will instead refer the EMS professional to call a toll free number where information in these fields will be repeated to the caller, once they have input your member ID number, via our 24 hour automated voice response call center.

As an example of information you wish to remain private, you may be in an early stage of pregnancy and not want that information known as yet, or taking particular medications for certain medical conditions that you have not shared publicly with others. There are a number of personal reasons we can't think of but you can, so we leave this to your best judgment.

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Can anyone get access to this Private information if they call the number and enter my MyRapidMD member number?

YES. There is a sense of responsibility and value you as a MyRapidMD member must consider. Remember that is is you who ultimately decides what information is included or omitted20in you profile.We strongly encourage all members to make as much information as possible available on the ESP form to be displayed on their phone.

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Does my phone need to connect to the Internet for my ESP to be displayed?

After you have completed the application from a computer and your membership has been accepted, your mobile phone will need to connect to the Internet only to load your ESP to your phone. After following your phone's download instructions your ESP will be saved either on your menu or in your games and applications folder. Once ESP is loaded you no longer require an Internet connection to display your ESP.

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What if my cell phone is lost or stolen?

If you are like most people you will be more annoyed about losing your contact list than your ESP.

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Can I receive a replacement of "My ESP" for my new phone?

YES, as long as your membership is current. If you receive the same phone number for your new/replacement phone then simply visit our website and enter your user name and password and your ESP will be available for edit and update. Ensure all the info is still correct, upload a new photo of yourself and follow the instructions.

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What if I change service providers?

If you switch service providers, you will need to enter the new provider information under your existing member number on our Web site. You will not be charged by MyRapidMD for changing numbers and/or providers. You can change phone numbers and providers as many times as you like as long as your membership is current.

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How do I install my ESP on a Palm device?

Palm devices need to have a Java emulator installed for ESP to work. Palm factory devices do not have the ability to install/run Java programs without an emulator. Additional information on how to install ESP on a Palm device is available by clicking here or searching our knowledgebase.

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When will I receive my member pack?

The ESP Member Pack (view contents) will arrive via mail 2-3 weeks after you create your account.

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